The loot box never fails to impress. Check it out yourself:
How often does a new box with new content come out?
The loot box comes out every month: You can order the current themes until the end of the month, and the corresponding box will be shipped in the following month.
When is the loot box shipped?
Loot boxes are always shipped in the month following your order.
We ship in several batches, always between the 8th and 15th of a month (or the next business day, Monday to Friday). You should receive your shipment a few days after the 15th at the latest – usually even earlier!
What is the loot box upgrade?
If you order the upgrade, you'll receive 1-3 additional items worth at least €30! These items are always tied to a specific theme announced in advance.
You can order the upgrade directly with your loot box or add it to or cancel it from your subscription in your customer account at any time – completely independent of the loot box.
Is there a t-shirt in every box?
There's a t-shirt in almost every box: Once a year, we do release a box without a t-shirt. Instead, you'll naturally get more cool other items. We usually do this in the August box.
If I sign up for a subscription: When and how can I cancel?
Most importantly: There are no fixed terms!
You can always cancel any subscription at the end of a month with us: You won't receive a box in the following month. You can cancel easily online in your customer account with just a few clicks.
Or send a brief email to support@getdigital.de with your name and desired cancellation date.
As you can see: We don't try any sneaky tricks – you can always cancel anytime, no problem.
Is there a risk of getting duplicate items if you buy multiple loot boxes?
The box contents change every month, but all boxes within a month contain (almost) the same contents.
Of course, we guarantee that no box contains an item that appeared in a previous month's loot box.
Can I order a loot box from abroad?
Within the EU, you can simply order normally. If your country isn't selectable at checkout, please contact us at support@getdigital.de and we'll change that.
Outside the EU, shipping is unfortunately not possible: The customs registration for the boxes isn't feasible.
Can I provide a parcel locker as the delivery address?
Since the boxes are shipped via DHL, this is 99% not a problem. But it can happen that a box is very large: We therefore cannot guarantee 100% that delivery will always work.
Since I live near you, I'd like to pick up the items.
Please understand that to keep the price so low, we need to keep labor costs as minimal as possible.
We have service providers who partially handle the packing or shipping for us. This means we can't set aside individual packages from the batch for pickup.
What if I move before the box is shipped?
Then please send an email to support@getdigital.de and we'll change the address for you.
What if I don't like some items in the loot box?
The loot box is a surprise box. We've put it together so that everyone interested in fantasy, science fiction, superheroes, comics, computer games, TV shows, movies, or other pop culture topics will find something. But you never know exactly what it is – that's part of the product.
Of course, you can revoke the box up to 14 days after receiving your first box and return it in full, but you cannot return individual items. Please note, however, that this only applies to the first box of a subscription: You cannot return subsequent shipments.
What about defective items?
If there are any problems, for example if a gadget is defective, please send us an email at support@getdigital.de.
You'll receive a prompt response from us and replacement!
I'm a collector and pristine packaging is important to me. Can I expect that with the loot box?
Most boxes arrive in perfect condition. In rare cases, however, a package may have a slightly dented corner or a collectible figure's blister may have a scratch.
The loot box is tightly budgeted: We pack items worth over €70 (usually significantly more) into a box that costs €30. This is only possible because we save on the extras. Putting each item in its own protective carton would be impossible at this price. And shipping can be a bit rougher than we'd like.
What you can rely on: The items themselves are new, complete, and fully functional. If something actually goes missing or an item is damaged, we'll take care of it. Just write to us. What we can't do with the loot box is inspect packaging according to collector standards.
What if packaging condition is particularly important to you?
If you want a specific item as a collectible, it's best to buy it regularly from our shop. We look more carefully when packing and package accordingly. The loot box is primarily designed as a surprise where the joy of unboxing is the main focus.
What happens if I order a loot box and other items from the shop?
Then you'll receive two shipments: The additional items will be shipped immediately and the loot box in the next month. Unfortunately we can't do this differently due to our warehouse processes: The boxes are all packed together, and adding individual items to the batch would make the process significantly less efficient and therefore more expensive.
Where can I find my subscription management?
You'll receive an email with a direct link to management when you sign up for a subscription.
But if you can't find the email anymore, you can also simply use the link in your customer account: Click "Login" in our shop's navigation if you already have an account. If you don't have an account, create one using the same link: Just use the same email address for account creation as you used for your subscription order.
If you have any issues, contact support@getdigital.de and we'll help you!
